FAQ

Shipping + Delivery

We offer $4.99 standard shipping on all orders within the contiguous US.

Additional fees will apply for orders outside of the contiguous US and
international orders shipping costs will be calculated at checkou

*Please note that all processing times are estimates and may be subject to
change*

GiGi Trendz offers same day shipping on all clothing and accessory orders placed before 3PM Eastern Standard Time. All orders placed after 3PM Eastern Standard Time will be shipped next day. During times of high order volume, fulfillment time may be extended.

We currently ship orders with USPS, FedEx, and DHL. The shipping method and carrier will be determined by GiGi Trendz based on the order contents and shipping address.

For destinations within the contiguous US, orders typically take 2-10 business days to be delivered after the order has been shipped. This excludes weekends and holidays. Packages are shipped same day after they have been fulfilled if the order was placed before 3PM Eastern Standard Time.
Occasional carrier delays may occur and are out of our control. GiGi Trendz does not guarantee shipping or delivery dates.

Please expect longer delivery times for Hawaii, Alaska and all international locations.

*Due to Covid-19 restrictions, carriers are NOT currently guaranteeing shipping times.

Yes. Please proceed through checkout for our landed cost calculator and international shipping options. For our Canadian Customers, you may receive a phone call from UPS asking whom you would like to have broker your shipment. Please respond that UPS should broker your shipment in order to receive your package in a timely manner.

You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up 10 business days for your package to scan in transit. 

If you did not receive your package, please confirm the shipping address and check other possible locations around the delivery area where the package could've been dropped or received by someone else.
*GiGi Trendz is not responsible for shipping addresses that are entered incorrectly*
Packages are sometimes prematurely marked as delivered by carriers. We ask
that you wait 3 business days after the package is marked as delivered. If the package doesn't arrive after 3 business days, please reach out to our customer service team no later than 5 days after delivery and we will try our best to find a solution.

Orders, Returns, and Exchanges

We are unable to make any changes after an order has been placed as they are processed immediately.

Please note that you cannot cancel an order after it has been placed as they are processed immediately. If you need to cancel your order, please contact us immediately at customersupport@gigitrendz.com.

If you need to update your shipping address, please contact customersupport@gigitrendz.com immediately and we will do our best to make the change. GiGi Trendz will not be responsible for orders with incorrect shipping addresses once they are shipped.

We accept MasterCard, Visa, Discover, and AMEX. Additionally, we accept PayPal online.

If you’d like to be added to our waitlist for a specific product, please email customersupport@gigitrendz.com. Our team will notify you when the item becomes available.

Returns can be started with an order number or email address here.
Unwashed, unworn items purchased within 14 days with an order number are eligible for return.
All international orders, orders outside of the contiguous US (Hawaii and Alaska etc), sale and items sold as “final sale”, are final sale and are not eligible for return or exchange.
Once the return is received and processed, orders will either be refunded to the original payment method or for store credit to use towards a future purchase.

Please include the original packing slip from your order with your return. If no packing slip is included, your return might not be accepted.

If no record of sale is available, we reserve the right to refuse the return and ask for personal identification.

If items in the return are significantly used or not in resellable condition, we also reserve the right to refuse the return and will mail back the items.

Shipping costs will not be refunded.

We aim to process returns as quickly as possible. You will receive a notification as soon as we finish processing your return. In times of high order volume, it may take us longer to process your return.

Once you’ve returned the item(s), we will issue you a store credit that
can be used towards a new purchase. Shipping fees will not be
refunded.

If you paid for shipping, you will not be refunded if you make a return.
Refunds are for products only.

We do not offer price matching on prior purchases. 

Gifts purchased or shipped domestically can be returned online for a store credit. You can initiate an online return here

Discount / Promotional Codes

Promo codes can be applied at checkout by entering the code in the “gift card or promo code" field.
Only 1 promo code may be used per purchase.
Promo codes cannot be retroactively applied after you’ve placed your order.
We are unable to apply expired promo codes to an order.
Our welcome discount is for new customers only. If we find abuse of the discount with multiple email addresses, we will deduct the discount from your order.
For any other questions, email is the best way to contact us. Please reach out to customersupport@gigitrendz.com.