How much is shipping?
We offer $4.99 standard shipping on all orders within the contiguous US. Additional fees will apply for orders outside of the contiguous US and international orders shipping costs will be calculated at checkout
When will my order be processed?
*Please note that all processing times are estimates and may be subject to change* GiGi Trendz offers same day shipping on all clothing and accessory orders placed before 3PM Eastern Standard Time. All orders placed after 3PM Eastern Standard Time will be shipped next day. During times of high order volume, fulfillment time may be extended.
What carriers do you use?
We currently ship orders with USPS, FedEx, and DHL. The shipping method and carrier will be determined by GiGi Trendz based on the order contents and shipping address.
How long does shipping take?
For destinations within the contiguous US, orders typically take 2-10 business days to be delivered after the order has been shipped. This excludes weekends and holidays. Packages are shipped same day after they have been fulfilled if the order was placed before 3PM Eastern Standard Time. Occasional carrier delays may occur and are out of our control. GiGi Trendz does not guarantee shipping or delivery dates. Please expect longer delivery times for Hawaii, Alaska and all international locations. *Due to Covid-19 restrictions, carriers are NOT currently guaranteeing shipping times.
Do you ship internationally?
Yes. Please proceed through checkout for our landed cost calculator and international shipping options. For our Canadian Customers, you may receive a phone call from UPS asking whom you would like to have broker your shipment. Please respond that UPS should broker your shipment in order to receive your package in a timely manner.
Where can I track my order?
You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up 10 business days for your package to scan in transit.
What if the package says delivered but I didn't receive it?
If you did not receive your package, please confirm the shipping address and check other possible locations around the delivery area where the package could've been dropped or received by someone else. *GiGi Trendz is not responsible for shipping addresses that are entered incorrectly* Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 3 business days after the package is marked as delivered. If the package doesn't arrive after 3 business days, please reach out to our customer service team no later than 5 days after delivery and we will try our best to find a solution.