We want your shopping experience with GiGi Trendz to be the absolute best! We hope you love each item you receive but if not, we are here to make your return process as smooth and easy as possible. Please see our returns policy below. If you have any questions, please email us at firstname.lastname@example.org.
We have a 30-day return policy for non-personalized items. This means you have 30 days after receiving your item to request a return. Unfortunately, we cannot accept returns or process exchanges on personalized items, or gift cards.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging. You’ll also need the receipt, or proof of purchase. If we do not receive your return package as described above, we reserve the right to refuse your return. GiGi Trendz, is not responsible for returning items lost or damaged in the mail.
Your items must be returned in the original packaging, including any pouches or boxes that the items were shipped in.
Shipping and handling charges are non-refundable.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you instructions on how, and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue, and make it right.
Exceptions / non-returnable items
Cancellations, changes, or returns are not allowed on personalized styles as they are made to order, and are FINAL SALE. These items cannot be exchanged or returned for store credit. No exceptions.
Unfortunately, we cannot accept returns on clearance items, or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
How much is shipping?
We offer $4.99 standard shipping on all orders within the contiguous US. Additional fees will apply for orders outside of the contiguous US and international orders shipping costs will be calculated at checkout
When will my order be processed?
*Please note that all processing times are estimates and may be subject to change* GiGi Trendz offers same day shipping on all clothing and accessory orders placed before 3PM Eastern Standard Time. All orders placed after 3PM Eastern Standard Time will be shipped next day. During times of high order volume, fulfillment time may be extended.
What carriers do you use?
We currently ship orders with USPS, FedEx, and DHL. The shipping method and carrier will be determined by GiGi Trendz based on the order contents and shipping address.
How long does shipping take?
For destinations within the contiguous US, orders typically take 2-10 business days to be delivered after the order has been shipped. This excludes weekends and holidays. Packages are shipped same day after they have been fulfilled if the order was placed before 3PM Eastern Standard Time. Occasional carrier delays may occur and are out of our control. GiGi Trendz does not guarantee shipping or delivery dates. Please expect longer delivery times for Hawaii, Alaska and all international locations. *Due to Covid-19 restrictions, carriers are NOT currently guaranteeing shipping times.
Do you ship internationally?
Yes. Please proceed through checkout for our landed cost calculator and international shipping options. For our Canadian Customers, you may receive a phone call from UPS asking whom you would like to have broker your shipment. Please respond that UPS should broker your shipment in order to receive your package in a timely manner.
Where can I track my order?
You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up 10 business days for your package to scan in transit.
What if the package says delivered but I didn't receive it?
If you did not receive your package, please confirm the shipping address and check other possible locations around the delivery area where the package could've been dropped or received by someone else. *GiGi Trendz is not responsible for shipping addresses that are entered incorrectly* Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 3 business days after the package is marked as delivered. If the package doesn't arrive after 3 business days, please reach out to our customer service team no later than 5 days after delivery and we will try our best to find a solution.