At GiGi Trendz, we do everything in our power to get your order to you as soon as possible. The following constitute our Shipping Policy:
Please note that we require 1-3 business days on average to process your order, before dispatching it.
Once your order is dispatched, the estimated delivery time for U.S. addresses is 4-7 business days.
International orders can take 10-15 business days to be delivered.
Please consider any holidays that might impact delivery times.
Orders $0.01 - $98.99 = $4.99
Orders $99.00 and more = Free
International shipping rates are calculated by the carrier.
We celebrate the act of discovery. We work with small vendors from all over the world to share their products, some of our products are shipped directly from our vendors overseas. Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don't worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page. If you are unsure of your Tracking ID please use our Order Lookup form located here.
Please allow 1 to 3 business days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at firstname.lastname@example.org if you believe you have provided an incorrect shipping address.
By placing an order on our site, you are responsible for the cost of return shipping back to our site. Please refer to our Return Policy for further information on how to make a return.
our site is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at email@example.com
How much is shipping?
We offer $4.99 standard shipping on all orders within the contiguous US. Additional fees will apply for orders outside of the contiguous US and international orders shipping costs will be calculated at checkout
When will my order be processed?
*Please note that all processing times are estimates and may be subject to change* GiGi Trendz offers same day shipping on all clothing and accessory orders placed before 3PM Eastern Standard Time. All orders placed after 3PM Eastern Standard Time will be shipped next day. During times of high order volume, fulfillment time may be extended.
What carriers do you use?
We currently ship orders with USPS, FedEx, and DHL. The shipping method and carrier will be determined by GiGi Trendz based on the order contents and shipping address.
How long does shipping take?
For destinations within the contiguous US, orders typically take 2-10 business days to be delivered after the order has been shipped. This excludes weekends and holidays. Packages are shipped same day after they have been fulfilled if the order was placed before 3PM Eastern Standard Time. Occasional carrier delays may occur and are out of our control. GiGi Trendz does not guarantee shipping or delivery dates. Please expect longer delivery times for Hawaii, Alaska and all international locations. *Due to Covid-19 restrictions, carriers are NOT currently guaranteeing shipping times.
Do you ship internationally?
Yes. Please proceed through checkout for our landed cost calculator and international shipping options. For our Canadian Customers, you may receive a phone call from UPS asking whom you would like to have broker your shipment. Please respond that UPS should broker your shipment in order to receive your package in a timely manner.
Where can I track my order?
You will receive your tracking number via email shortly after your order ships. Due to carrier delays, please allow up 10 business days for your package to scan in transit.
What if the package says delivered but I didn't receive it?
If you did not receive your package, please confirm the shipping address and check other possible locations around the delivery area where the package could've been dropped or received by someone else. *GiGi Trendz is not responsible for shipping addresses that are entered incorrectly* Packages are sometimes prematurely marked as delivered by carriers. We ask that you wait 3 business days after the package is marked as delivered. If the package doesn't arrive after 3 business days, please reach out to our customer service team no later than 5 days after delivery and we will try our best to find a solution.